Frequently asked questions

Q1: What is LuxeLink Global?
A: LuxeLink Global is a premier supplier of luxury cosmetic and beauty products, connecting over 200 renowned European and American brands with markets across Asia.

Q2: Where is LuxeLink Global located?
A: Our headquarters is in Houston, Texas, USA. However, we primarily operate online to efficiently serve clients across Asia and other regions.

Q3: Which regions do you serve?
A: We primarily serve markets across Asia, but we also work with partners globally.

Q4: Which brands do you offer?
A: We source from over 200 prestigious beauty brands, including luxury icons and emerging indie favorites from Europe and America.

Q5: How do you ensure product quality and authenticity?
A: We partner directly with reputable brands and authorized distributors to ensure every product is genuine and meets the highest quality standards.

Q6: Can I request specific brands or products?
A: Yes, we offer customized sourcing to meet your unique needs. Please contact us to discuss your requirements.

Q7: How long does delivery take?
A: Delivery times vary based on location and order size. Typically, shipments are delivered within 7-14 business days.

Q8: Do you offer international shipping?
A: Yes, we provide international shipping to various regions, primarily focusing on Asia.

Q9: What are your shipping costs?
A: Shipping costs depend on the order size and destination. Please contact us for a customized quote.

Q10: How can I become a partner or distributor?
A: Please reach out to us through our Contact Us page. Our team will guide you through the partnership process.

Q11: Do you offer exclusive brand partnerships?
A: Yes, we provide opportunities for exclusive partnerships with select brands. Contact us to learn more about availability.

Q12: What support do you provide for partners?
A: We offer dedicated account management, market insights, logistics support, and ongoing consultation to ensure your success.

Q13: Are your products sustainably sourced?
A: We prioritize working with brands that uphold sustainable and ethical practices. However, sustainability specifics vary by brand.

Q14: What are your sustainability commitments?
A: We are committed to minimizing our environmental impact by promoting eco-conscious brands and reducing waste through efficient logistics.

Q15: How can I contact customer service?
A: You can reach us via email, phone, or through our Contact Us form. Our team is ready to assist you.

Q16: What are your business hours?
A: Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (CST). We are closed on weekends and public holidays.

Q17: Do you offer after-sales support?
A: Yes, we provide comprehensive after-sales support, including assistance with product inquiries, logistics, and any other concerns.